IMPLEMENTATION OF POPULATION ADMINISTRATION INFORMATION SYSTEM (SIAK) IN TOLOTIO VILLAGE BONEPANTAI SUB-DISTRICT, BONE BOLANGO DISTRICT
DOI:
https://doi.org/10.47918/jeba.v7i2.1159Kata Kunci:
Implementasi, Sistem Administrasi Kependudukan (SIAK).Abstrak
This study aims to evaluate the implementation of the Population Administration Information System (SIAK) in Tolotio Village, Bonepantai Sub-district, Bone Bolango District. Specifically, it analyzes the operational workflow managed by the Village Registration Officer (PRC), assesses the impact of decentralized online innovations on community accessibility, and identifies the core infrastructure and data-mismatch constraints affecting daily efficiency. This study employs a descriptive qualitative research design with a case study approach. Data were collected through in-depth interviews with key informants including the village operator and village head complemented by field observations and documentation reviews. The results indicate that the integration of SIAK at the village level has successfully shifted the public service paradigm from bureaucratic centralization to grassroots digital integration, utilizing a hybrid workflow that combines smartphone scanning with informal WhatsApp coordination. However, the daily efficiency of the system is heavily bottlenecked by twin operational barriers: external technological failures in the form of centralized network disruptions and deeply rooted internal human errors involving data mismatches between legacy family records and authentic school diplomas. Despite these technical vulnerabilities, the localized system has drastically minimized socio-spatial isolation and transaction costs, providing unprecedented administrative ease for crucial document updates and cross-regional migration processing for the rural coastal community.
Unduhan
Referensi
[1] L. T. Galushi and T. L. Malatji, “Digital Public Administration and Inclusive Governance at the South African Local Government, in Depth Analysis of E-Government and Service Delivery in Musina Local Municipality,” Acad. J. Interdiscip. Stud., vol. 11, no. 6, pp. 116–126, 2022, doi: 10.36941/ajis-2022-0154.
[2] E. Gemici, “Digitalization and e-government in public administration,” in Digital Transformation in Public Administration: Theory and Practices, Department of Political Science and Public Administration, Anadolu University, Eskişehir, Türkiye: Nova Science Publishers, Inc., 2024, pp. 277–288. [Online]. Available: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85216277222&partnerID=40&md5=922c55f82c8f5ca296d936cd3b1fd350
[3] O. Gómez-Carmona et al., “Mind the gap: The AURORAL ecosystem for the digital transformation of smart communities and rural areas,” Technol. Soc., vol. 74, 2023, doi: 10.1016/j.techsoc.2023.102304.
[4] J. Martinez-Gil, M. Pichler, G. Lentini, V. Mazzeschi, G. Doukhan, and C. Belet, “A Digital Platform to Facilitate the Resilience of Rural Territories,” J. Inf. Knowl. Manag., vol. 21, no. 3, 2022, doi: 10.1142/S0219649222500435.
[5] M. Faozanudin, A. Rokhman, L. S. Sulistiani, and M. Yamin, “Investigating Key Factors Affecting the Slow Digital Transformation in Village Government Public Service Improvement in Indonesia,” Int. Res. J. Multidiscip. Scope, vol. 6, no. 4, pp. 654–667, 2025, doi: 10.47857/irjms.2025.v06i04.07116.
[6] Y. Yang, “Heterogeneous effects of e-government on urban and rural public services: the perspective of the digital divide,” Appl. Econ., vol. 58, no. 21, pp. 3989–4004, 2026, doi: 10.1080/00036846.2025.2586293.
[7] N. Aoki, “En route to ‘zero bureaucracy and invisible government’: a conjoint analysis of the effects of transforming the state-citizen interface on the favourability of public administration in the digital era,” Asia Pacific J. Public Adm., vol. 47, no. 3, pp. 216–240, 2025, doi: 10.1080/23276665.2025.2478554.
[8] J. W. Creswell and J. D. Creswell, “Research Design: Qualitative, Quantitative, and Mixed Methods Approaches ( th ed.),” in SAGE Publications, 2018.
[9] M. B. Miles, A. M. Huberman, and J. Saldana, Qualitative Data Analysis, A Methods Sourcebook, Edition 3. USA: Sage Publications, 2014.
[10] E. Wihlborg and H. Iacobaeus, “Context matters—different entrepreneurial approaches among street-level bureaucrats enhancing digital inclusion,” Eur. Policy Anal., vol. 9, no. 4, pp. 379–396, 2023, doi: 10.1002/epa2.1197.
[11] N. González-Martínez and R. Peeters, “Relational street-level bureaucracy: Proximity policing and the construction of trust between citizens and municipal police officers in Nezahualcóyotl, Mexico,” Aust. J. Public Adm., vol. 84, no. 4, pp. 706–722, 2025, doi: 10.1111/1467-8500.12656.
[12] U. Melin, C. Ø. Madsen, and K. K. Larsson, “Five Bureaucratic Roles in the Age of Digital Transformation – Insights from Scandinavian Public Organizations,” in Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), J. M., C. J., G.-G. J.R., L. H., L. I., N. A., and V. P. G., Eds., Department of Management and Engineering, Information Systems and Digitalization, Linköping University, Linköping, 581 83, Sweden: Springer Science and Business Media Deutschland GmbH, 2024, pp. 99–115. doi: 10.1007/978-3-031-70274-7_7.
[13] S. Giest and N. Raaphorst, “Unraveling the hindering factors of digital public service delivery at street-level: the case of electronic health records,” Policy Des. Pract., vol. 1, no. 2, pp. 141–154, 2018, doi: 10.1080/25741292.2018.1476002.
[14] A. B. Pratama, “Alienated or empowered? The street-level bureaucrats’ lived experiences during digitalization project,” Adm. Theory Prax., 2026, doi: 10.1080/10841806.2026.2624821.
[15] A. S. Pors, “Becoming digital – passages to service in the digitized bureaucracy,” J. Organ. Ethnogr., vol. 4, no. 2, pp. 177–192, 2015, doi: 10.1108/JOE-08-2014-0031.
[16] H. Dema and H. Hamid, “The Use of Artificial Intelligent in Discovering Sentiment Respond of Society through E-Government Service in Bulo Village,” in IOP Conference Series: Earth and Environmental Science, Government Study, Social and Political Sciences Faculty, Universitas Muhammadiyah Sidenreng Rappang, Indonesia: IOP Publishing Ltd, 2021. doi: 10.1088/1755-1315/717/1/012033.
