“THE STRATEGIES OF SERVICE QUALITIY AT THE HOSPITAL TYPE D (OTANAHA HOSPITAL) OF GORONTALO CITY” (2021) Governance: Jurnal Ilmu Administrasi Publik, 4(1), pp. 41–45. Available at: https://journals.ubmg.ac.id/index.php/JIAP/article/view/191 (Accessed: 4 April 2026).