“THE STRATEGIES OF SERVICE QUALITIY AT THE HOSPITAL TYPE D (OTANAHA HOSPITAL) OF GORONTALO CITY”, JIAP, vol. 4, no. 1, hlm. 41–45, Apr 2021, Diakses: 3 April 2026. [Daring]. Tersedia pada: https://journals.ubmg.ac.id/index.php/JIAP/article/view/191