Jurnal Ilmu Manajemen dan Bisnis

EVALUATION OF EFFECTIVENESS OF COMMUNITY EMPOWERMENT PROGRAMS IN ALLEVIATING EKSTREME POVERTY IN BANGIO VILLAGE

Maryam S. Limbotu, Aryati Hamzah, Nur Rizky Putri Mahadi — Tue, 23 Sep 2025 00:00:00 +0000

This study aims to determine the extent to which community empowerment programs increase the income of low-income families in Bangio Village and to identify the challenges encountered in implementing these programs.

This research method uses a qualitative descriptive approach, with data collected through observation, interviews, and documentation with informants in this study, including the Village Head, BUMDes Director, BUMDes Secretary, and the community.

The research results show that 1. community empowerment programs have great potential to significantly increase the incomes of low-income families, mainly when supported by strong integration among various social and economic interventions and by continuous government and local community support. This integration includes cross-sector collaboration to ensure that social assistance, skills training, and access to financial and social services are synchronized and appropriately targeted to the needs of the village community. 2. The main challenges in implementing community empowerment programs in Bangio village include several key aspects—first, the limitation of human resources. Many residents still rely on external parties due to a lack of skills in project management and technology use, which risks the program not operating optimally and becoming unsustainable.

ANALYSIS OF VILLAGE APPARATUS COMPETENCE AT THE LINAWAN 1 VILLAGE OFFICE, PINOLOSIAN DISTRICT, SOUTH BOLAANG MONGONDOW REGENCY

Ramla Bajeneti, Djamila Podungge, Desi Putri Dama — Tue, 23 Sep 2025 00:00:00 +0000

This study aims to determine the level of understanding of village apparatus regarding their primary duties and functions, as well as to assess their ability to use Information and Communication Technology (ICT).

This research uses a qualitative descriptive research type. This research employs a method that aims to describe and interpret the object in accordance with field reality. The use of the explanatory method seeks to create, systematically and factually, descriptions, illustrations, or depictions of the facts, characteristics, and relationships among the phenomena being investigated.

The results are expected to serve as a basis for planning to improve the capabilities of village apparatus to realize more professional, efficient, and flexible village governance in line with development.

MAIN DUTIES AND FUNCTIONS OF THE HEAD OF ADMINISTRATION OF THE SOUTH SUWAWA HEALTH CENTER

Dewi Pusvita Hadja, William Indra S. Mooduto, Siskawaty Yahya — Tue, 23 Sep 2025 00:00:00 +0000

This study aims to find out the Main Duties and Functions of the Head of Administration of the South Suwawa Health Center. The approach used in this study is a qualitative approach and a descriptive type of research. The type of research that can be used is qualitative, for the data sources that can be used are primary and secondary data. Of the 3 informants who have been interviewed, namely the Head of Administration of the Health Center, the Staff of the Health Center, and one of the people around the South Suwawa Health Center. We can find out that where the Main Tasks and Functions carried out by the Head of Administration of the South Suwawa Health Center have been running well, although there are still several obstacles such as lack of manpower, but this does not make the Suwawa Health Center managers give up to carry out services as much as possible.

HUMAN CAPYTAL MANAGEMENT IN TORISM MANAGEMENT AT THE GORONTALO CITY TOURISI AND CULTURE OFFICE

Tri Setiawati Maulana — Tue, 23 Sep 2025 00:00:00 +0000

The objectives of this research are 1) To find out how Human Capital Management contributes to Tourism Management at the Gorontalo City Tourism and Culture Office. 2) To find out the determining factors of Human Capital Management in Tourism Management at the Tourism and Culture Office in Gorontalo CityThe method in this research uses a qualitative case study method with data collection techniques of observation, interviews and documentation.The research results show that 1) Contribution in the Gorontalon City Tourism and Culture Office increases regional tourism achievements, especially in regional income. Apart from that, of course the tourism sector plays a very important role because it is a social sector even though it is not a mandatory matter. Regional government, however, refers to elective affairs and the tourism sector provides a large share. Because every year the achievements in the Tourism and Culture Department are in the top 5 with the highest regional income achievements in the Gorontalo City Tourism and Culture sector. Apart from that, the skills possessed by each employee receive their own awards. 2) The determining factor is HR (Human Resources) both in terms of overall purpar and the structural apparatus as a whole, with the leadership model or leadership style on achievement and work motivation, and economic matters related to appreciation. Of course, managing a budget requires experience.

THE INFLUENCE OF SERVICE QUALITY AND APPARATUS DISCIPLINE ON COMMUNITY SATISFACTION IN TUTULO VILLAGE, BOTUMOITO DISTRICT

Sri Hadjatu, William Indra S Mooduto, Ghoriqna Fibahril Wahdah — Tue, 23 Sep 2025 00:00:00 +0000

This study aims to (1) determine the influence of service quality on community satisfaction in Tutulo Village, Botumoito District, (2) determine the influence of apparatus discipline on community satisfaction in Tutulo Village, Botumoito District, and (3) determine the influence of service quality and apparatus discipline on community satisfaction in Tutulo Village, Botumoito District.The method in this study uses a quantitative approach. The population amounts to 1,534 individuals. A sampling technique was used to select the samples. The sample in the study numbered 156. Data collection techniques were conducted through observation and questionnaires.The research results show that service quality (X1) has a positive and significant effect on public satisfaction (Y). From the testing, the t-test yielded a significance value of 0.005 (<0.05) and a t-value of 2.828 (>1.975). (2) Civil Servants' Discipline (X2) also has a positive and significant effect on public satisfaction (Y). The t-test results yielded a significance value of 0.008 (<0.05) and a t-value of 2.709 (>1.975). (3) Simultaneously, service quality and civil servants' discipline have a positive and significant effect on public satisfaction. From the F-test results, a significance value of 0.001 < 0.05 and an F-count value of 7.349 > F-table 2.06 were obtained.

ANALYSIS OF EMPLOYEE SERVICE QUALITY AT GENTUMA RAYA DISTRICT OFFICE, NORTH GORONTALO REGENCY

Aldita Kau, Syamsinah, Mohamad Ikbal Kadir — Tue, 23 Sep 2025 00:00:00 +0000

This study aims to (1) analyze the quality of employee services at the Gentuma Raya District Office, North Gorontalo Regency, and (2) identify the obstacles present in the process of improving employee service quality at the Gentuma Raya District Office, North Gorontalo Regency. This study uses a Descriptive Qualitative approach, with data collected through in-depth interviews, observation, and documentation. The informants in this study include the Sub-District Head (Camat), the Deputy Sub-District Head (Sekcam), the section responsible forpublic order and peace, and the Village Apparatus. The results of the study indicate that (1) the quality at the Gentuma Raya Sub-District Office is generally quite good, with prompt service from disciplined employees; however, (2) there are still several obstacles in service quality, including a limited number of employees, shortages of facilities such as the public order office (trantib), and other supporting equipment. In addition, inadequate infrastructure and amenities, such as the availability of clean water, chairs, air conditioning (AC), and a leaking ceiling, also hinder the provision of optimal services.

ANALYSIS OF TOURIST VILLAGE MANAGEMENT STRATEGY IN INCREASING TOURIST ATTRACTIVENESS IN LINAWAN VILLAGE, SOUTH BOLAANG MONGONDOW REGENCY

Sri Nabila Dulupi, Titin Dunggio, Sitti Husna Noviana Djou — Tue, 23 Sep 2025 00:00:00 +0000

This study aims to (1) determine the management strategy for tourist villages and (2) determine the factors influencing tourist attraction. Linawan Village has marine tourism potential in the form of beautiful beaches and mangrove areas, but management is not yet optimal. The research method used a descriptive qualitative approach, with data collection techniques through observation, in-depth interviews, and documentation of informants such as Pokdarwis, village government, MSMEs, the Tourism Office, community leaders, tourists, and youth organizations. The results of the study indicate that (1) management strategies include tourism promotion, partnerships with the private sector, human resource development, mapping tourism potential, and revitalizing the tourism village acceleration team. (2) Factors influencing tourist attraction include accessibility, infrastructure, promotion and information, and price. The main obstacles are limited supporting facilities, suboptimal coordination between stakeholders, and weak digital promotion. The study recommends an integrated and community-based management strategy, utilizing digital media, strengthening partnerships, increasing human resource capacity, and developing new tourist attractions. These results are expected to serve as a reference for the management of Linawan Tourism Village and a reference for the development of sustainable tourism villages in other areas.