“ANALYSIS OF HANDLING CUSTOMER COMPLAINTS IN THE BOALEMO AREA DRINKING WATER PUBLIC COMPANY ”, JIMB, vol. 10, no. 2, hlm. 76–87, Mei 2022, Diakses: 3 April 2026. [Daring]. Tersedia pada: https://journals.ubmg.ac.id/index.php/JIMB/article/view/557