THE INFLUENCE OF INFRASTRUCTURE AND SERVICE QUALITY ON COMMUNITY SATISFACTION AT THE REGIONAL GENERAL HOSPITAL BUMI PANUA OF POHUWATO REGENCY

  • Syahrawanty Abbas STIA Bina Taruna Gorontalo
  • Laksmin Kadir
  • Titin Dunggio
Keywords: infrastructure, service quality, community satisfaction

Abstract

The influence of infrastructure and service quality on community satisfaction at the Regional General Hospital BumiPanua of Pohuwato Regency. This research aims to find out and analyze the influence of infrastructure and service quality on community satisfaction at BLUD of Regional General Hospital BumiPanua of Pohuwato Regency.

This research uses a descriptive quantitative method. The sample in this research is the community and patients who have enjoyed services at BLUD of BumiPanua Hospital, Pohuwato Regency. Data analysis using multiple regression.

The results of the research showed that the infrastructure has a positive and significant influence on community satisfaction. Service quality has a significant influence on community satisfaction. Infrastructure and service quality simultaneously have a positive and significant influence on community satisfaction.

Published
2021-04-11
How to Cite
Syahrawanty Abbas, Laksmin Kadir, & Titin Dunggio. (2021). THE INFLUENCE OF INFRASTRUCTURE AND SERVICE QUALITY ON COMMUNITY SATISFACTION AT THE REGIONAL GENERAL HOSPITAL BUMI PANUA OF POHUWATO REGENCY. Journal of Economic, Business, and Administration (JEBA), 2(1), 57-65. https://doi.org/10.47918/jeba.v2i1.210